Course Refunds and Cancellations

PFCH policy toward providing refunds and managing cancelations of education courses.

• Class fees and the PFCH membership are to be paid in full prior to the start of classes.
• Arrangements can be made to pay for course fees in instalments if there is an issue of hardship.
• Classes will not proceed if there are insufficient numbers.
• Cancelled courses are fully refunded by the PFCH.
• No fees will be refunded if cancelling less than 48hrs prior to the course starting.
• Cancellations must be made to the PFCH office via phone or email, not to the tutor.
• If the course runs over multiple sessions, refunds are subject to minimum numbers and can be given for the remainder of the classes (less the one not cancelled within the 48hr time frame) at the discretion of management.
• If the participant cancels more than 48hrs prior and management agrees to a refund, $10.00 will also be retained to cover administration costs.
• Course instructors will be paid for the number of participants that booked and paid.
• Term course fees paid cannot be carried over with credited towards another term.

The Refunds and Cancellation Policy is subject to the discretion of the Community Engagement Coordinator, House Coordinator and Committee of Management.

Low Class Numbers

• Invariably there are times when it becomes necessary to either cancel or reschedule a class because of low numbers.
• House based classes should be cancelled at least 24hrs before the start of the class if there are less than the number required enrolled. This will be done in conjunction with the tutor & CE Coordinator.
• Classes which are subsidised by Government funding will operate on their stipulated numbers. House Coordinator has the discretion to allow some classes to proceed.